If you've ever run a straightforward promotional ad and wondered why the 18-25 year old demographic barely blinked at it - you're not alone, and you're not imagining things.
Generation Z is genuinely different from every consumer group that came before them. Not in a vague, "young people these days" kind of way. In a measurable, documented, research-backed way.
A 2025 study published in the Oikonomia Journal of Management Economics and Accounting looked specifically at what makes Gen Z tick as consumers - what content they respond to, which platforms they actually use, and what turns them into loyal customers versus people who scroll past you forever.
The findings are worth paying attention to. Because if your digital marketing strategy was built for Millennials or older audiences, it probably isn't working as well as it should for the generation that is now entering its prime spending years.
Here is what the research found - and what it means for your business.
Who Is Gen Z, Really?
Born roughly between 1997 and 2012, Gen Z grew up with a smartphone in their hand and an algorithm curating their world from day one. They didn't "adapt" to the internet. They were born into it.
This matters for marketing because they have an extremely fine-tuned filter for inauthenticity. They have been exposed to more advertising by age 20 than their parents saw in a lifetime. They know what a sales pitch looks like. They know when they're being sold to. And they don't like it.
The study found that Gen Z is significantly more skeptical of conventional advertising than any previous generation. They rely instead on customer reviews, influencer recommendations, and content that feels genuinely useful or emotionally real. More of them now ask an AI assistant before they buy, as our breakdown of how Gen Z makes purchase decisions shows.
Traditional persuasive, one-way advertising is no longer effective with this group. That's not an opinion. That's the conclusion of researchers who interviewed 20 Gen Z consumers and 10 digital marketing practitioners, and then cross-referenced findings across multiple brands that had successfully built Gen Z audiences.
So what does work?
Authenticity Is Not Optional - It Is the Product
The single most consistent finding in the research is this: Gen Z buys the "why" before they buy the "what."
The study references the well-known framing from Simon Sinek - people don't buy what you do, they buy why you do it. For Gen Z, this is not a nice marketing philosophy. It is a purchasing requirement.
Young consumers strongly prefer brands with high transparency and clear social values. They are more likely to buy from companies that feel connected to their identity and beliefs. This aligns with the concept of Brand Authenticity - the idea that brands which demonstrate genuine integrity win trust faster than those focused purely on sales conversion.
What this looks like in practice:
Showing behind-the-scenes content from your business - real people, real process, real moments
Sharing customer stories in their own words, not polished testimonials written by your copywriter
Taking a visible position on issues that matter to your audience
Admitting mistakes openly when they happen
One of the researchers interviewed a digital marketing expert who put it plainly: "Engagement is the new currency of trust." Brands that show up consistently, respond to comments, go live, and actually talk to their audience build the kind of credibility that no paid ad can buy.
Glossier is the textbook case study here. They built one of the most loyal Gen Z customer communities in the cosmetics industry almost entirely through genuine two-way conversation and real customer content - not through polished brand campaigns.
For Lithuanian businesses: This is actually an advantage for smaller, local brands. You are not a faceless corporation. You have a story, a team, a reason you started the business. That story - told honestly - is your most powerful content marketing asset. Our guide to Gen Z marketing in Lithuania covers the local platforms to tell it on.
Short Video Is Not a Trend. It Is the Default Format.
The research is blunt on this: 85% of Gen Z prefers video-based content over written text.
And not long video. Short video. The kind that gets to the point in the first three seconds or loses them forever. Gen Z's documented average attention span for new content is around 8 seconds - not because they're intellectually shallow, but because they have been trained by an information-rich environment to filter ruthlessly and quickly.
Platforms like TikTok, Instagram Reels, and YouTube Shorts are not just where Gen Z spends time. They are where Gen Z forms opinions about brands, discovers new products, and makes purchasing decisions.
The study found that content in short video format - challenges, tutorials, storytelling clips, behind-the-scenes moments - is significantly more effective at driving engagement and purchase intent than static images or text posts. Our TikTok guide for Lithuanian businesses shows how to run that format on the platform.
What this means for your content strategy:
If you are not producing short-form video content, you are largely invisible to Gen Z
The first 2-3 seconds of every video need to earn the watch - start with something unexpected, not a logo intro
Educational content (how to, why this, what happens when) performs extremely well because it provides real value
You do not need a professional production crew - authenticity often outperforms high production value with this audience
Interactive features matter too. Polls, Q&As, comments, duets - anything that lets the audience participate rather than just observe. The study found that Gen Z doesn't just want to consume content. They want to be part of the narrative. Brands that create participation opportunities build significantly stronger emotional connections.
Influencer Marketing Works - But Only If You Get the Match Right
Gen Z trusts people before they trust brands. That is simply how they are wired.
The research found that 92% of consumers trust recommendations from individuals they know - including influencers - more than traditional advertising. And content created by influencers generates up to 50% higher engagement rates than content published directly by brands.
But here is the critical nuance the study highlights: it is not about follower count. It is about alignment.
Micro-influencers - people with smaller but highly engaged, niche audiences - often outperform mega-influencers for Gen Z brands. Why? Because they feel more real. Gen Z can tell the difference between a paid sponsor who has never used the product and someone who genuinely lives in the world your brand occupies.
A Gen Z consumer interviewed in the study said it simply: "I trust reviews from influencers I watch regularly more than ads from brands, because they look honest and have actually tried the product."
The failure mode here is choosing an influencer based on reach alone, without checking whether their values, communication style, and audience actually match your brand. The study cites research showing that a significant portion of influencer marketing campaigns fail to hit targets specifically because of this misalignment.
For social media management and influencer campaigns in Lithuania: The local influencer landscape is small enough that genuine relationships are possible. A well-chosen Lithuanian micro-influencer with 10,000 highly engaged followers in your niche will outperform a generic campaign to a mass audience every time.
User-Generated Content Is Your Most Credible Advertising
Related to the influencer point - but distinct from it - is the power of User-Generated Content (UGC).
The study found that 84% of consumers feel more trust in brands that feature UGC compared to brands relying solely on professional advertising. UGC includes anything your actual customers create and share - video testimonials, unboxing posts, photos using your product, honest reviews on social media or e-commerce platforms.
Why does it work so well with Gen Z? Because it is impossible to fake at scale. A brand can write its own copy and make it say whatever it wants. A real customer sharing their real experience cannot. The same customer posts are what AI engines draw on when they decide which brands to recommend.
Apple's #ShotOniPhone campaign is the example the study uses. Apple didn't produce expensive studio images of iPhone camera quality. They asked their customers to share photos they actually took. The campaign created a viral community effect and shifted perception of the iPhone camera more effectively than any ad spend could have.
Practical tactics for encouraging UGC:
Create a branded hashtag and actively promote it in your content and packaging
Run competitions or giveaways that require participants to share content
Feature customer content on your own channels (with permission) - this incentivizes more people to share
Respond to UGC publicly and warmly - it signals to others that you actually pay attention
Platform Strategy - You Cannot Be Everywhere, So Be Somewhere Well
The study is clear that Gen Z has platform preferences, and those preferences are not negotiable. AI assistants now sit on that list as well, and our guide to GEO explains how a brand gets named in their answers.
TikTok, Instagram, and YouTube are the primary channels. Each serves a slightly different purpose in the discovery and decision-making journey, but all three are essential if Gen Z is your target audience.
The research also highlights something important about how these platforms work: algorithms on TikTok, Instagram, and YouTube actively reward interactive, community-based content. Brands that only post promotional material without generating real two-way interaction are algorithmically deprioritized. The platform literally pushes you down because the system is built to surface content that creates conversation.
This means your social media content management strategy needs to be built around generating responses, not just generating posts.
One content creator quoted in the study said: "If a brand only shows products without any story context, Gen Z will ignore it. But if it's presented with a relatable story, they'll engage and probably share it with their friends."
The omnichannel reality: The study also notes that an effective Gen Z content strategy doesn't live on one platform. The most successful brands create a consistent identity across multiple channels while adapting the format to each platform's native style - short and punchy on TikTok, slightly more polished on Instagram, longer and more informative on YouTube.
Measure What Actually Matters
Here is where many businesses go wrong. They track follower count and impression numbers, declare a campaign successful or unsuccessful based on those, and miss the actual signal entirely.
The research is direct: engagement is the primary indicator of content success, not reach.
Likes, comments, shares, saves, replies - these are the metrics that tell you whether your content is actually connecting with people or just being served to them. A post seen by 50,000 people that generates 12 interactions is failing. A post seen by 3,000 people that generates 400 interactions is succeeding.
The study found that active audience participation - sharing and commenting - increases the effectiveness of digital marketing significantly compared to passive exposure. And brands that measure engagement data regularly can identify which content types are working and adapt faster.
A data-driven content strategy means:
Reviewing engagement metrics weekly, not just at campaign end
Identifying which formats, topics, and posting times produce the best interaction rates
Doubling down on what works and cutting what doesn't
Using platform analytics to understand your audience's behavior, not just their demographics
Gen Z adapts quickly to digital changes. The study quotes Emily Weiss, CEO of Glossier: "Generation Z is very dynamic, and they want the brands they follow to be able to adapt quickly to emerging trends." That adaptability has to be built into your measurement and strategy cycle.
What This All Means for Your Business
The research comes down to a clear picture.
Gen Z does not respond to:
Hard-sell advertising that pushes products at them
Content that is clearly made by a brand talking about itself
Generic, one-size-fits-all campaigns with no cultural or community relevance
Static, text-heavy content that requires effort to consume
Gen Z does respond to:
Authentic storytelling that shows real people, real values, real moments
Short-form video that earns their attention in the first three seconds
Influencer voices they already trust, especially micro-influencers in relevant niches
User-generated content from people who actually use the product
Brands that talk with them, not at them
Consistent, two-way interaction across the platforms they already use
If you are running a business in Lithuania and your target audience is under 30, this is not optional information. This is the operating manual for reaching them. When they ask ChatGPT what to buy, our GEO service is how a brand gets named in the answer.
The brands winning Gen Z loyalty right now - locally and globally - are the ones that understood early that authenticity, interaction, and platform fluency are not nice-to-haves in a digital marketing strategy. They are the strategy.
Ready to build a content marketing strategy that actually works for Gen Z? We help Lithuanian businesses create social media content, run influencer campaigns, and build digital marketing strategies that connect with younger audiences. Get in touch for a free consultation - Book a Call
SOURCES:
Putra, J. E., Sulistyani, N. W., Ramadhan, F., Hidayat, H. (February 2025). Effectiveness of Content Marketing in Attracting Generation Z Consumer Loyalty. Oikonomia: Journal of Management Economics and Accounting, Vol. 2, No. 2. DOI: https://doi.org/10.61942/oikonomia.v2i2.309
Additional references within the study: Kharimah & Permana (2024), Haoe et al. (2023), Rubyanti & Irwansyah (2020), Fitriana (2024), Hastini et al. (2020), Siregar & Rasyid (2024).
